ServiceNow ITSM
Enterprise IT service management for incidents, requests, changes and problems, with AI features for routing and summaries.
- Developer API
About Jira Service Management
Service desk on the Jira platform, linking IT requests and incidents to the work tracked by development and operations teams.
Jira Service Management is Atlassian's service desk product. Employees raise requests through a portal, email or chat, and agents work them in queues with service level targets, while incidents and changes can link straight to Jira issues that engineers already use.
Atlassian has added AI features that summarize requests, suggest replies drafted from the knowledge base in Confluence, and power a virtual agent that answers common questions in Slack or Microsoft Teams. Asset management is included in higher plans for tracking hardware, software and their owners.
It suits teams already on Jira and Confluence, from small IT groups to large companies. Check which AI features are included at your plan level, and whether your data residency needs are covered by the regions Atlassian offers.
Details
Free plan or free tier
YesDeveloper API
Yes
Not enough info yet on built for MSPs (multi-client), open source, self-hosted option. Check the tool's own site.
Listing written by NetworkBuilt, checked 2026-11-03. Report a correction or request removal. Back to it service management.