Moveworks

Moveworks is an AI assistant for employee support. People ask for help in Microsoft Teams, Slack or a web chat, and the assistant answers from company knowledge, files tickets, and completes common requests such as password resets, software access or group membership by acting in the connected systems.

IT teams use it to take routine requests off the service desk queue, since many tickets are questions with known answers or simple access changes. It connects to service management platforms such as ServiceNow and Jira Service Management, identity providers and knowledge bases, and hands anything it cannot resolve to a person with the context attached.

It is aimed at large organizations. Check which systems it can take actions in for your setup, how approvals are handled before it grants access, and how you will review what it tells employees.